Terms of Service

 

1. Introduction and Scope

Welcome to Openroomes (hereinafter referred to as "we"). This policy applies to all activities carried out via our official website, including browsing, placing orders, and using associated services. It aims to clearly define the rights and obligations between the user and us to ensure transparent, secure, and efficient transactions.

2. Account Responsibility and User Obligations

The user must ensure that the information provided when placing an order is accurate, complete, and up to date. We are not responsible for any delays or issues caused by incorrect information provided by the user. While using the site, users must comply with applicable laws and refrain from any illegal activities or disruptive actions that may hinder the website’s proper functioning. Users are responsible for safeguarding their account information and preventing unauthorized access.

3. Products and Pricing

We strive to ensure the accuracy and up-to-date nature of product descriptions, stock information, and pricing. However, due to updating delays, some information may differ from reality. In such cases, we will contact the user before confirming the order to offer an appropriate solution. All prices include applicable taxes, and the prices displayed on the website are the final prices to be paid.

4. Order and Payment Process

Before confirming an order, users should carefully check the order details, including the product, quantity, price, and shipping information. Payment is made through the payment channels provided on our website. Once the order is confirmed and payment is completed, the user agrees to this policy and all related terms.

5. Delivery Policy

We currently offer delivery only within Australia. The specific delivery policies are as follows:

• Processing time: 1 to 3 business days after order confirmation.
• Shipping time: 5 to 10 business days after shipment.
• Shipping Costs:

  • Orders totaling 125 AUD (including 125 AUD) or more qualify for free shipping.

  • Orders below 125 AUD will incur a shipping fee of 9.99 AUD.

Please note that delays may occur during periods of high demand or due to special circumstances such as holidays or other uncontrollable factors. All prices include applicable taxes, and no additional fees will be charged during shipping. For more details, please refer to our Transportation Policy.

6. Order Cancellation and Modification

Before Shipment: You can cancel the order free of charge before it is shipped. Please contact our customer service team via email and provide the order number. Refunds will be processed within 1 to 3 business days.

After Shipment: You can no longer directly cancel the order. You may refuse the package upon delivery or request a return in accordance with our Return and Exchange Policy. Refunds will be processed once we receive and confirm the returned item.

For more details, please refer to our Order Cancellation Policy.

7. Return and Exchange Policy

Return Conditions: You may request a return within 30 days of receiving the product, provided it is unused, in its original packaging, with intact labels, and accompanied by the proof of purchase. We accept returns and offer partial or full refunds for damaged or incorrect products.

Exchange Conditions: Products must be returned in their original condition. If the product has quality defects or damage caused by shipping, we will exchange the product at no additional cost to the customer.

Return Process: Please contact our customer service team via email and describe the issue. We will provide you with the necessary return instructions.

Refund Time: Once the return is confirmed, the refund will be processed within 10 to 15 business days. Refunds will be credited to your original payment method.

For more details, please refer to our Return and Exchange Policy.

8. Refund Policy

Any approved refund requests will be processed within 10 to 15 business days. Refunds will be credited back to the payment method used at the time of purchase. The actual refund processing time may vary depending on the efficiency of the payment institution. If there are technical issues, we will contact you to discuss alternative solutions.

9. Privacy and Data Protection

We are committed to protecting your personal data and ensuring your privacy. We only collect, store, and use your data within the necessary scope required to provide our services. For more information, please refer to our Privacy Policy. Users have the right to access, modify, or delete their personal data at any time. Please refer to our Privacy Rights section for more details.

10. Dispute Resolution and Applicable Law

This policy is governed by and interpreted in accordance with the laws of Australia, including provisions regarding personal data protection. In case of a dispute, we will prioritize amicable resolution. If a solution cannot be reached, the dispute will be submitted to the relevant courts in Australia for adjudication.

11. Intellectual Property

All content on the website, including text, images, designs, graphics, etc., is protected by intellectual property rights. Reproduction, distribution, or commercial use of these materials without permission is prohibited.

12. Limitation of Liability

To the extent permitted by law, we disclaim any liability for indirect damages related to the use of the website, order delays, minor product differences, or other associated losses. This clause does not affect users' legal rights.

13. Changes to Service Terms

We reserve the right to update or modify these service terms at any time. All changes will be published on the website and will take effect as soon as they are posted online.

14. Contact Information

If you have any questions or need assistance, please contact us through the following:

Address: 15019 CONDON AVE, LAWNDALE, CA 90260, United States

Customer Service Phone: +1 (516) 351-1006

Customer Service Email: assist@openroomes.com

Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM (Australia/Sydney, AEST/AEDT)