Order Cancellation Policy

 

Openroomes (hereinafter referred to as "we") is committed to providing you with a smooth shopping experience. Below is our Order Cancellation Policy. Please read carefully to understand how to cancel your order and the related processes.

1. Order Cancellation Conditions

• If your order has not been shipped within 48 hours of placing the order, it can be canceled directly.

• If the order has been placed for more than 48 hours or has been shipped, it cannot be canceled. You can wait for the delivery and then contact us for a return and refund. For more information, please refer to our Return and Exchange Policy.

2. Order Cancellation Process

• Contact our customer service team via email or phone to request order cancellation, and provide the following details: order number, payment receipt, etc.

• Our customer service team will immediately process your request. If the cancellation request is approved, we will inform you of the result and arrange the refund at the earliest.

3. Refund Process

Refund Method: Refunds will be returned to the payment method used at the time of purchase (such as Mastercard, VISA, etc.).

Time to Receive Refund: Depending on the processing time of the bank, refunds are expected to be credited to your account within 10-15 business days. If you do not receive the refund within this time frame, please contact us for assistance. For more information on refunds, please refer to our Refund Policy.

4. Contact Us

If you have any questions or need assistance, feel free to contact us through the following methods:

Address: 15019 CONDON AVE, LAWNDALE, CA 90260, United States

Customer Service Phone: +1 (516) 351-1006

Customer Service Email: assist@openroomes.com

Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM (Australia/Sydney, AEST/AEDT)

We are committed to providing you with an excellent shopping experience. Thank you for your trust and support!