Shipping Policy

 

Openroomes is dedicated to providing our customers with convenient and timely delivery services. The following are our shipping terms, designed to help you understand the details regarding shipping, fees, order processing, and more. Please read carefully to ensure a smooth shopping experience.

1. Shipping Area

We currently only offer shipping within Australia. Other countries and regions are not supported at this time.

2. Shipping Fees

• Orders totaling 125 AUD (including 125 AUD) or more qualify for free shipping.

• Orders below 125 AUD will incur a shipping fee of 9.99 AUD.

3. Order Cutoff Time

Our business hours are Monday to Friday, 9:00 AM to 5:00 PM (Australia/Sydney, AEST/AEDT).

• Orders placed before 5:00 PM will be processed the same day.

• Orders placed after 5:00 PM will be processed the next business day.

• If a public holiday occurs, order processing will be delayed until the next working day.

4. Processing Time

All orders will be processed within 1-3 business days.

5. Shipping Timeframe

The estimated total shipping time after dispatch is 5-10 business days.

6. Shipping Carriers

We use the following shipping carriers to ensure timely delivery of your orders:

• UPS
• DHL Express
• Toll Group

7. Track My Order

Once you place an order, you will receive a confirmation email containing your order number, billing information, and shipping carrier details. You can also track your order status by visiting our “Track My Order” page on our website, where you can enter your email or phone number and order number.

8. Liability Disclaimer

• Damaged or Lost Products: If your product is damaged or lost during shipping, please contact us immediately, and we will assist in resolving the issue.

• Order Modifications and Cancellations: Once an order is processed, it cannot be modified or canceled.

• Shipping Address and Responsibility: Please ensure that the shipping address is correct. We cannot be held responsible for issues arising from incorrect address details.

9. Delivery Acceptance Guidelines

• Please inspect the package upon delivery for any signs of damage. If you notice any issues, be sure to take a photo and contact us.

• After signing for the package, please ensure that the items match your order. If any issues arise, please contact us immediately.

10. Contact Information

If you have any questions, feel free to contact us via the following:

Address: 15019 CONDON AVE, LAWNDALE, CA 90260, United States

Customer Service Phone: +1 (516) 351-1006

Customer Service Email: assist@openroomes.com

Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM (Australia/Sydney, AEST/AEDT)

We are committed to providing you with excellent shipping services, and we hope you enjoy your shopping experience!