Create comfortable outdoor spaces with thoughtfully designed furniture.
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Shopping Guide

 

1. Browse and Select Your Products

Visit our website to explore a wide range of products. You can browse by category or use the search bar to find specific items. Each product page provides detailed information, including size, color options, price, and availability.

2. Add Products to Your Cart

Once you've selected a product, choose your desired specifications (such as size or color) and click the "Add to Cart" button. You can continue shopping or proceed to checkout by clicking the cart icon at the top right of the page.

3. Review Your Cart

Before proceeding to checkout, review the items in your cart to ensure that everything is correct. You can adjust quantities, remove items, or continue shopping at this stage. Once satisfied, click "Proceed to Checkout" to move forward.

4. Checkout Process

To complete your purchase, you will need to enter your shipping address and choose a payment method. We accept various payment options for your convenience, including credit cards (Mastercard, VISA), and other secure payment methods available on our website.

5. Shipping Information

After completing your order, you will receive an order confirmation email with a summary of your purchase.

  • Orders totaling 125 AUD (including 125 AUD) or more qualify for free shipping.

  • Orders below 125 AUD will incur a shipping fee of 9.99 AUD., please refer to our Shipping Policy.

6. Order tracking

Once your order has been processed and shipped, we will send you an email with tracking information. You can also check the status of your order by visiting the "Order tracking" page on our website. Simply enter your order number and email address or phone number to get real-time updates.

7. Payment Options

We offer several secure payment options, including major credit cards like Mastercard and VISA. Payment is processed via encrypted systems to ensure the safety of your personal information.

8. Order Confirmation

Once your payment has been processed successfully, you will receive an order confirmation email, which includes a summary of your order details. Please review this information carefully. If you notice any errors, please contact our customer service team immediately to correct it.

9. Customer Support

If you have any questions or need assistance, our customer support team is here to help. You can contact us via the following methods:

Address: 15019 CONDON AVE, LAWNDALE, CA 90260, United States

Customer Service Phone: +1 (516) 351-1006

Customer Service Email: assist@openroomes.com

Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM (Australia/Sydney, AEST/AEDT)

10. Returns and Exchanges

If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process. For more information, please refer to our Return and Exchange Policy.

11. Payment Security

Your security is our top priority. All transactions are processed through secure payment gateways that use the latest encryption technology to ensure the safety of your payment information.

12. Privacy and Data Protection

We respect your privacy and ensure that all personal information is protected. For more information on how we handle your data, please refer to our Privacy Policy.