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Refund Policy

 

Openroomes (hereinafter referred to as "we") is committed to providing you with a high-quality shopping experience. If you are not satisfied with your purchase, please read the following return and exchange policy carefully to ensure you understand the process and requirements.

1. Return and Exchange Validity Period

You have 30 days from the date of delivery to apply for a return or exchange.

2. Conditions for Return and Exchange

We accept returns and exchanges under the following conditions:

  • Product appearance issues

  • Product quality issues

  • Product has an odor, severe color difference, or similar problems

  • Incorrect product received

  • No reason return or exchange

3. Return Process

  • Contact us via email or phone to request a return and provide the following information: order number, payment receipt, reason for return or exchange, relevant videos or photos.

  • Our customer service team will immediately process your request. If approved, we will notify you via your contact information and provide the return address.

  • Carefully pack the product along with all accessories, materials, and the return label from the original packaging, and send it to the return address we provide. Wait for receipt confirmation.

  • You need to return the product to our specified return address and wait for us to receive the item.

  • Once we receive the product, we will immediately inspect it to confirm whether it matches the issues you reported. If approved, we will process your refund immediately. 

4. Exchange Process

  • Contact us via email or phone to request an exchange and provide the following information: order number, payment receipt, reason for exchange, relevant videos or photos.

  • Our customer service team will immediately process your request. If approved, we will notify you via your contact information and provide the return address.

  • Package the product with all accessories, materials, and return label in the original packaging, and send it to the designated return address. Wait for receipt confirmation.

  • You need to return the product to our specified return address and wait for us to receive the item.

  • Once we receive the product, we will immediately inspect it to confirm whether it matches the issues you reported. If approved, we will ship a replacement item to your address within 1-3 business days. For more information on shipping time, please refer to our Shipping Policy.

5. Refund Process

Refund Method: Refunds will be returned to the payment method used at the time of purchase (such as Mastercard, VISA, etc.).

Time to Receive Refund: Depending on the processing time of the bank, refunds are expected to be credited to your account within 10-15 business days. If you do not receive it within this time frame, please contact us for assistance.

6. Fee Policy

  • For product appearance issues, quality issues, odors, severe color differences, incorrect products, etc., the shipping fee will be covered by us.

  • For no-reason returns or exchanges, the return shipping fee will be borne by you.

7. Liability Disclaimer

We are not responsible for any damage or loss that occurs during the shipping process. If you find that the product does not match your order upon receipt, please contact us immediately, and we will offer a solution based on the situation.

8. Contact Us

If you have any questions or need assistance, feel free to contact us through the following methods:

Address: 15019 CONDON AVE, LAWNDALE, CA 90260, United States

Customer Service Phone: +1 (516) 351-1006

Customer Service Email: assist@openroomes.com

Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM (Australia/Sydney, AEST/AEDT)

We are committed to providing you with an excellent shopping experience. Thank you for your trust and support!